Allen is the Chief of Rowan County Emergency Services which includes (Emergency Management, Emergency Medical Services, Fire and 9-1-1 / Telecommunications. Allen has 38 years’ experience in public safety and helped transform the Rowan County 9-1-1 center into one of the most technologically advanced and state of the art centers in North Carolina.
He began his public service in 1982 in High School joining the Rockwell Rural Fire Department as a volunteer. He served as the Fire Chief for 20 years and currently serves on the Board of Directors and actively responds to the calls as a volunteer fire fighter and AEMT. In 2016, Cress earned a Certificate in County Administration from the University of North Carolina at Chapel Hill. In 2017 Cress was named the Communications Center Leader of the Year by NC NENA.
Allen has been married to his wife Bonnie for 28 years, together they have 3 children, 6 grandchildren, 2 dogs and a cat.
First Vice President
Second Vice President
Ryan has served his community in emergency services since 2008. Since then, he have dedicated his life to the mission of education, awareness, advocacy, and standardizing 911 services nationwide. He began his career as a fire fighter in Guilford County where he still serves as a volunteer Captain with Gibsonville Fire Department. Since joining Public Safety, he have served as a telecommunicator and CTO with Guilford Metro 911 and UNC Public Safety. In the recent years he has had the pleasure of joining the private sector as a Project Manager for the Denise Amber Lee Foundation and currently serves as a Sales Executive for Frontline Safety Solutions. During this time, Ryan has been able to work with NENA and APCO Chapters from across the nation to see what has worked well and what has not. He has worked to assist with legislative efforts in many states, and continues to work hard in North Carolina. This experience has allowed him to understand the importance of clarity and understanding of organizations and PSAPs of all sizes.
During his career he has gained great experience in leadership and participation on many state and national committees. He received the 2018 National NENA Presidential Award and the 2018 Texas APCO Presidential Award acknowledging impacts and influence he has made in the 911 industry.
Jamison Sears is currently the Assistant Director for Davidson County 911. She began her career with Davidson County in 2008 as a Telecommunicator. Since 2008, she has served as a Telecommunicator, CTO and Shift Supervisor. In 2017 Jamison was promoted to Assistant Director. She serves on various committees within Davidson county, such as Medical Advisory Board and EMS Peer Review. She has served on the NC NENA Executive Board since 2018. She is also a member of the West Lexington Fire Department. She is passionate about 911 and always tries to focus on what can make things better and all agencies working together. She always enjoys taking things shared and learned from others in the 911 industry to help make change at her Center and County.
In her free time, you can find her at the softball fields watching her daughter play softball or spending time at a campground with her husband Zack, her son Zachery and daughter Katelyn.
Monica is the supervisor of the 911 center at the Hendersonville Police Department. She has worked her way up from line TCC to Director. She is the daughter of a fire chief and has been around emergency services her entire life.
She is passionate about peer support and travels with WNC Peer Support to assist fellow emergency services workers after traumatic events. She also specializes in spousal support after critical incidents as well.
Monica has been married to her husband Josh for 20 years. They operate a repair and service center that works on fire apparatus and EMS units.
Central Region Representative
Corey has been in public safety for past the 15 years and for the past 9 being a 911 telecommunicator. Over these last few years, he have worked on obtaining his CTO, Sherriff Standards Intermediate Certification, most recently obtaining his ENP.
Over the years he has gotten to know so many professionals in the field and in the classroom that are dedicated 911 professionals. This career has allowed him to help so many people in so many ways. Corey looks forward to learning new techniques and seeing 911 evolve with the technology that is up and coming in the future.
Eastern Region Representative
Vic Williams serves as your NC NENA Eastern Regional Board Representative who works with the 9-1-1 professionals to support each in their needs to provide services across the state.
Vic believes one of the most important things we as 9-1-1 professionals can do is to network with our fellow 9-1-1 family from around the state & country to develop contacts that will be extremely valuable as you work to better your 9-1-1 center. Vic continues to work strong in support of the reclassification of our 9-1-1 professionals on a state & national level. Vic enjoys the 9-1-1 conferences & 9-1-1 Goes to Washington each year and would challenge everyone to consider attending.
Vic has served in the emergency services industry for 40 years and has held the roll of Firefighter, EMT Intermediate, Telecommunicator, Fire Chief, Fire Captain, 9-1-1 Director, Emergency Apparatus sales, Radio Sales, Recording Solution Sales & currently is the Senior Account Manager for Carolina Recording Systems.
Vic holds many certifications and awards in the industry including the NC NENA Presidents award & NC NENA Commercial Member of the Year.
Vic would like to challenge all 9-1-1 professionals to get involved and join working groups. Get your ENP certification.
Western Region Representative
Brian Drum is the 911 Communications Manager for Catawba County. He began his career with Catawba County in 1998 as a part time Telecommunicator and later becoming full time. In 2004 he was selected as the first shift supervisor and served in this role until accepting his current position in 2015. In 2010 Brian received the North Carolina National Emergency Number Association’s (NC NENA) Supervisor of the Year Award.
In an effort to stay as informed as possible of the ever changing technologies and legislative issues in the industry, Brian serves as the Western Region Representative on the NC NENA board. He also serves as a member of the State Interoperability Executive Committee (SIEC).
Brian’s passion to help others does not stop with 911. He has been a member of the Bandys Crossroads Volunteer Fire Department for over 28 years where he serves as a Firefighter-EMT.
Immediate Past President
Randy has been the Director of Durham Emergency Communications Center since July 2018. In 2012 served as director of Emergency Services for the County of Cumberland, N.C., where he was responsible for a 24/7 emergency call center, fire marshal’s office, and emergency management. While in Cumberland County he developed and managed a $3.2 million budget and supervised 50 employees who provide communication services to county law enforcement, emergency medical services, volunteer fire departments, and police departments. He served as town manager for the Town of Hope Mills, N.C. from 2007 to 2012; town manager for the Town of River Bend, N.C. from 2004 to 2007; and county manager for the County of Pamlico, N.C. from 1999 to 2004.
Randy is a native of Pamlico County, graduate of East Carolina University with a bachelor’s in Business Management as well as a graduate of the UNC School of Government Municipal and County Administration course.
He currently serves on the N.C. 911 Funding Committee, member of National Emergency Number Association, National Fire Protection Association, and North Carolina Fire Chiefs Association.
He was honored as County Manager of the Year by Region P Council of Governments of Eastern North Carolina in 2000, and also served as a volunteer emergency services/emergency medical technician intermediate level for 30 years.
Jennifer Taylor is the Senior Account Director for the Mission Critical Division of Horizon Consoles, part of SBFI Group. She started her career 20 years ago in real estate and business development, and has since transitioned her focus to commercial execution with a concentration in mission-critical environments. Jennifer’s unique background enables her to conduct business in today’s rapidly changing environments with the knowledge of mission-critical spaces, strategic development, and operational management. She has a passion for public safety and continues to invest her time in exploring where she can bring value to the 911 industry.