TERT - Activation

 

 

How a TERT Activation Occurs Within the State:
 

bullet Manmade or natural disaster occurs.
 
bullet Local officials make declaration of disaster.
 
bullet Request made to NC Emergency Management (NCEM) for telecommunicator assistance.
 
bullet NCEM notifies NC NENA's TERT Coordinator or Assistant Coordinator of mission request.
 
bullet NC TERT Coordinator then calls the Requesting PSAP to get updated operational and mission request information.
 
bullet Statewide TERT database Run Card system utilized to determine similar agencies with personnel who are equally trained / certified with similar equipment, procedures, scope of practice, etc.
 
bullet Matching PSAPs are contacted by the NC TERT Coordinator to establish availability of personnel and equipment until mission requirements are met.
 
bullet Official request for assisting telecommunicators that make up the taskforce is made by NC TERT Coordinator through NCEM, Local Emergency Management Coordinators, and Assisting PSAP Agency Heads.

NOTE: PSAP’s may decline to assist (for example: a response would deplete staffing within their center or otherwise negatively impact the PSAP’s ability to perform their normal functions).
 
bullet NCEM is notified of agencies that are responding and approximate ETA of the taskforce (Response goal is 12 hours or less within the state).


 
 

How a TERT Activation Occurs Outside the State:
 

bullet Manmade or natural disaster occurs in the United States.
 
bullet Local officials make declaration of disaster.
 
bullet Request made to Requesting Agency's local and state Emergency Management for telecommunicators.
 
bullet If mission request cannot be fulfilled within the state, a request is posted for nationwide assistance by the state through the Emergency Management Assistance Compact (EMAC).
 
bullet NCEM's EMAC Coordinator notifies NC TERT Coordinator of mission request.
 
bullet NC TERT Coordinator calls the Requesting PSAP to get updated operational and mission request information.

Statewide TERT database Run Card system utilized to determine similar agencies with personnel who are equally trained / certified with similar equipment, procedures, scope of practice, etc.
 
bullet PSAPs are contacted by the NC TERT Coordinator to establish availability of personnel, vehicles and equipment until mission requirements are met.

 
bullet Regular and overtime wages for telecommunicators, travel and equipment costs are submitted through EMAC to Requesting Agency before EMAC mission approval is finalized.

 
bullet After Requesting Agency approval, official request for assisting telecommunicators to make up a taskforce is made by NC TERT Coordinator through NCEM, Local Emergency Management Coordinators, and Assisting PSAP Agency Heads.

NOTE: PSAP’s may decline to assist (for example: a response would deplete staffing within their center or otherwise negatively impact the PSAP’s ability to perform their normal functions).

 
bullet NCEM's EMAC Coordinator is notified of which agencies are responding and approximate ETA of taskforce (Response goal is coordinated with Requesting Agency, Assisting Agencies and NC TERT Coordinator).